We stand behind the quality of our products and want to make sure our customers are completely satisfied. Your satisfaction with our products is completely guaranteed for a full 14 days from the date of purchase. If 14 days has gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
For a full refund: simply write a brief explanation of your negative experience with the product to firstname.lastname@example.org and write “Refund Request” in the subject line. We will then be happy to issue a full refund.